Havering College

Student Services Home

Student Services is Matrix accredited and here to support and encourage you while you study at the College. We want our students to achieve and sometimes that means some support is necessary to aid academic success.

The service operates across all College sites to ensure that both Further Education and Higher Education students have access to the support they might need. The service includes:

  • Information, advice and guidance
  • Financial assistance
  • Safeguarding & student welfare
  • Personal Support
  • Counselling
  • Careers & Employability guidance
  • Learner Voice meetings & activities
  • Peer support groups
  • Support to the Students’ Union
  • Awareness events and activities
  • Jack Petchey Achievement Awards
  • Student informal areas
  • Classroom tutorials/workshops

We understand that sometimes, through no fault of your own, learning can be the last thing on your mind if money worries or other distractions are disrupting your studies. Student Services is a well-qualified and experienced team that will guide you and help to make your time at the College as enjoyable as possible.

Helping You Settle In

Information about Student Services is included during your induction at the start of the course to introduce you to the services and facilities available throughout your studies. In addition, our Welcome Events at each campus give you the opportunity to meet with students on other courses, plus members of the Students’ Union and to find out more about the benefits of being a student and the support available at the College. 

Personal Support for Students

Youth Workers and Student Development Workers offer one to one support and guidance to students, in particular, those who are experiencing personal difficulties or feel vulnerable.

Peer support groups for students who suffer from anxiety/panic are available at each campus.

Student Services works alongside other College staff particularly the Safeguarding Team to safeguard students of all ages.

Higher Education Advisors

Our part-time HE Student Development Officer is dedicated to working with Higher Education students to provide information, advice and support for various issues students may face during their studies.

LGBTA (Lesbian, Gay, Bisexual, Transgender and Ally)

The LGBTA Student Social and Support Groups meet on a regular basis. The groups provide support from peers and staff, social events and the opportunity to get involved in promoting LGBTA equality.


Want to talk?Talk to your College Counsellors

The Counselling Service is open on Tuesdays, Wednesdays and Thursdays term time only. Andrea Talley is our Lead Counsellor and she is here to support students who are experiencing personal difficulties.

Andrea is an accredited member of the British Association for Counselling & Psychotherapy (BACP). She is professionally qualified, experienced and works to the BACP’s Ethical Framework for Good Practice. This safeguards the confidentiality of the Counselling Service and ensures that the highest professional standards are maintained.


Andrea Talley

Tuesday, Wednesday & Thursday during Term Times only 
Room A111, Ardleigh Green Campus
01708 455011 extension 2035 

This email address is being protected from spambots. You need JavaScript enabled to view it.

Counselling Helps

Your Counsellor will listen carefully and try to help you find your own solutions to the issues that you are facing. The Counsellor will not make judgments or tell you what to do, although he or she may offer coping strategies or make suggestions.

Sessions are free and last for fifty minutes. You can come to one, or a number of sessions, during which you can talk about anything at all that is troubling you. Your Counsellor will not discuss what you talk about with anybody else, unless there are serious concerns that you or somebody else might be at risk.

How to Make an Appointment

Appointments can be made directly with the Counsellors by emailing Andrea This email address is being protected from spambots. You need JavaScript enabled to view it.. You can also go to the Student Services Reception for a refereal, or ask your Progress Coach, your Tutor or a Student Development Team Member. Waiting times vary but the Counsellors will try to meet with you as soon as possible.

Financial Assistance

Learner Support Funds are available from Student Services to help students with their course related costs. A contribution towards books, travel, equipment, materials, residential trips and childcare is available for students who meet the eligibility criteria. All financial assistance is subject to limited funding.

Students aged 16-18 on 31 August 2019

Follow this link for information on the financial assistance available for your age group.

Students aged 19 and over on 31 August 2019

Follow this link for information on the financial assistance available.

Students who have an approved Advanced Learner Loan

Follow this link for information on financial assistance from the 19+ Loan Bursary Fund.

Higher Education Financial Assistance

For information on financial assistance for students studying Higher Education courses.

Career Advice

The College has qualified Careers Advisers based in our Careers Hub that are members of the Career Development Institute who can support you in your career planning and development. The service is available to all current and past students. All students have access to impartial careers education, information, advice and guidance as set out in the College's CEIAG policy.

Careers Guidance can help and support you by providing: 

  • One to one sessions
  • Email advice
  • Career planning and information
  • CV writing
  • Interview techniques
  • Job Search Skills
  • Exploring opportunities
  • Online careers resources
  • UCAS application support
  • Student Finance information and advice
  • Futures Careers Fairs
  • Group tutorials and workshops
Contact Us

Telephone 01708 462 804 or This email address is being protected from spambots. You need JavaScript enabled to view it. to book an appointment with Narin or Jacquie or come into the Careers Hub at Ardleigh Green. Advisers work across all the College campuses. 


Student Voice

StARs - Student Academic Representatives

Further Education StARs

FE StARs have the important role of finding out the needs and issues of students in their Tutor/ Class Group and passing these onto the Students' Union and the College. This allows the 'voice' of the students to be heard and enables the College and the Students' Union to respond to issues quickly, making your time at Havering College more enjoyable. Mini elections take place within each Tutor Group at the start of the academic year in order to elect two StARs to represent each group. If elected/selected you will need to complete a form with your details so Student Services staff can contact you regarding the StARs events.

Higher Education StARs
What is a Higher Education StAR?

A Higher Education StAR is a Student Academic Representative who is elected by their peers at the start of the academic year to represent their course year group on issues that affect them whilst at Havering College.

What does being a Higher Education StAR involve?
  • Communicate student views to the wider College and report back the results.
  • Attend and actively contribute to StARs’ events where you voice your group’s needs and issues
  • Attend the Course Board of Studies meeting for your programme.
  • Attend StAR training.
  • Support the work and activities of the Students’ Union.
What will I gain from being a Higher Education StAR?
  • Get involved in wider College issues and contribute to bringing about change
  • Learn new skills that will be recognised by future employers and look great on your CV
  • Help to resolve course related issues
  • Meet and work with other StARs
  • Have the opportunity to complete the StARs Accreditation module and obtain an extra 10 credits on your transcript
  • Receive a certificate of recognition from Havering College acknowledging the role you have carried out.

This video is a short message from Sharon, a highly successful StAR who has now graduated with a BA (Hons) Social Work, about being a Higher Education StAR.

If you think you would be interested in being a StAR then speak to your Tutor at induction.

Havering College