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Hospitality and Catering

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What's Involved

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace.

The duration of this Apprenticeship is generally 12-18 months. You will be required to attend college 1 day a week.

This is a Level 3 Apprenticeship.

Entry Requirements

A minimum of 5 GCSE’s Grade A*- C including: • GCSE Maths Grade C/4 or Functional Skill in Maths Level 2 • GCSE English Language Grade C/4 or Functional Skill in English Level 2 Working in a job role such as Customer Relationship Manager, Customer Service Co-ordinator or Customer Service Team Leader for a minimum of 30hours per week.

Where will it take me?

By the end of your apprenticeship you will have achieved:

  • Level 3 Diploma in Customer Service;
  • Functional Skill in Maths Level 2 (if required);
  • Functional Skill in English Level 2 (if required);
  • Employee Rights and Responsibilities;
  • Personal Learning and Thinking Skills.

With additional training, advanced apprentices may be able to progress in their careers to roles including senior customer service supervisor, customer service manager, and a range of other senior customer service related roles.

At the end of your apprenticeship, the college will work with you and your employer to help you go on to the next level of training or gain full-time employment, either with your current employer or another employer the college has access to. The skills, knowledge and qualification you will gain from your apprenticeship means that Havering College can help you get to the level employers are looking for.

Course Assessment Method

Where the qualification does not specify the use of a particular assessment method, then learners can be assessed by a range of methods including; Direct observation of tasks or activities, examination of work products produced by learners (e.g. diary notes, site notes, completed reports), examination of witness testimonies from people, other than the assessor, who are prepared to provide statements detailing specific details of learners’ performance, review of records of ‘question and answer’ sessions covering specific aspects of the knowledge and understanding and Professional discussion. All of these assessment methods will build your portfolio of evidence.


Where and When

Customer Service Advanced Apprenticeship

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Fee Information

Course Code Study Mode Start Date Under 16 16-18 19+ International
B511PRG-18 Part Time 09/01/2019 N/A £0 On Request N/A
B511PRG-19 Part Time 08/01/2020 N/A £0 On Request N/A

Notes About Fees

Fees shown are per year, they are estimated at this stage and will be confirmed at enrolment.

Find out more by speaking to Admissions:

  • For full-time further education courses call 01708 462833
  • For part-time further education courses call 01708 462801
  • For higher education courses, or if you’re an overseas student, call 01708 462801

Notes

  • To find out if you’re entitled to support call Student Services for advice on 01708 462718 ext 2718
  • You don’t have to pay tuition or admin fees if you’re 16-18 and studying a further education funded course.
  • You need to pay higher education course fees each academic year.

Contact the Admissions Team

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2019/20 Prospectus

Havering College Course Guide 2019/20

Ofsted 2016 Report