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Hospitality and Catering

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What's Involved

A hospitality team member can work in a range of establishments, including bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role is very varied and although hospitality team members tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods. Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, food preparation, housekeeping, concierge and guest services, reception, reservations and conference and banqueting. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge such as recognising customer needs, knowing how to match them to the products and services of the business and working as part of a team to ensure that every customer, whether they are eating in a restaurant, drinking cocktails in a bar, ordering room service in a hotel or attending a business conference feels welcomed and looked after.

The duration of this Apprenticeship is generally 12 -18months.This apprenticeship is delivered in the workplace.

This is a Level 2 Apprenticeship.

Entry Requirements

A minimum of 5 GCSE’s Grade A*- D including: • GCSE Maths Grade D/3 or Functional Skill in Maths Level 1 • GCSE English Language Grade D/3 or Functional Skill in English Level 1

Employed for a minimum of 30hours per week as a Hospitality Team Member.

Where will it take me?

Upon successful completion of this standard you will gain a recognised qualification as a Hospitality Team Member.

Progression from this apprenticeship is expected to be onto a hospitality supervisory or team leading role.

At the end of your apprenticeship, the college will work with you and your employer to help you go on to the next level of training or gain full-time employment, either with your current employer or another employer the college has access to. The skills, knowledge and qualification you will gain from your apprenticeship means that Havering College can help you get to the level employers are looking for.

Course Assessment Method

The End Point Assessment (EPA) has four components – all will need to be passed in order to be awarded the apprenticeship.

  1. An on-demand Test – is a 90minute multiple choice test that covers the core and relevant multiple choice test
  2. A Practical Observation – is a 2 hour observation of the apprentice in the working environment
  3. A Business Project – is a Project to look at an opportunity / challenge / idea to make an improvement to the business
  4. A Professional Discussion – is a 40 minute structured meeting focusing on the areas of the standard


Where and When

Hospitality Team Member Apprenticeship Standard

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Fee Information

Course Code Study Mode Start Date Under 16 16-18 19+ International
B715STN-18 Part Time 06/08/2018 N/A £0 On Request N/A

Notes About Fees

Fees shown are per year.

Find out more by speaking to Admissions:

  • For full-time further education courses call 01708 462833
  • For part-time further education courses call 01708 462801
  • For higher education courses, or if you’re an overseas student, call 01708 462801

Notes

  • To find out if you’re entitled to support call Student Services for advice on 01708 462718 ext 2718
  • You don’t have to pay tuition or admin fees if you’re 16-18 and studying a further education funded course.
  • You need to pay higher education course fees each academic year.

 

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2019/20 Prospectus

Havering College Course Guide 2019/20

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