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Business ICT

Free-Online-Learning-Courses Advanced-Learner-Loans-5 Havering-College-Achievement-Rates-2015

What's Involved

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

Entry Requirements

Eligibility criteria:

  • Age 19+
  • Lived in the EU for 3 years.

Where will it take me?

Benefits:

  • Achieve a nationally recognised Level 2 qualification;
  • Evidence your competency to employers;
  • Improve your handling of customer payments;
  • Improve how you deal with customer queries and complaints;
  • Further your personal and professional development;
  • Learn at a time that suits you without the need to attend college.

Course Assessment Method

You will learn:

  • Unit 1 - Understanding Customer Service in the Retail Sector;
  • Unit 2 - Understanding the Retail Selling Process;
  • Unit 3 - Understanding How Individuals and Teams Contribute to the Effectiveness of a Retail Business;
  • Unit 4 - Understanding How a Retail Business Maintains Health and Safety on its Premises;
  • Unit 5 - Understanding Retail Consumer Law;
  • Unit 6 - Understand How to Deal with Customer Queries and Complaints in a Retail Environment.

As part of your registration process for online learning you will have to attend a short induction to provide evidence of your eligibility. You will not have to attend an interview.


Where and When

RETAIL OPERATIONS CERTIFICATE (QCF)

View Other Courses

Notes About Fees

Fees shown are per year. Additional miscellaneous fees may be applicable.

Find out more by speaking to Admissions:

  • For full-time further education courses call 01708 462833
  • For part-time further education courses call 01708 462801
  • For higher education courses, or if you’re an overseas student, call 01708 462801

Notes

  • To find out if you’re entitled to support call Student Services for advice on 01708 462718 ext 2718
  • You don’t have to pay tuition or admin fees if you’re 16-18 and studying a further education funded course.
  • You need to pay higher education course fees each academic year.

Contact the Admissions Team

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2020-21 Course Guide

Havering College Course Guide 2020/21

Ofsted 2016 Report