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Business ICT

Free-Online-Learning-Courses Advanced-Learner-Loans-5 Havering-College-Achievement-Rates-2015

What's Involved

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Entry Requirements

Eligibility criteria:

  • Age 19+
  • Lived in the EU for 3 years.

Where will it take me?

Benefits:

  • Achieve a nationally recognised Level 2 qualification;
  • Evidence your competency to employers;
  • Further your personal and professional development;
  • Learn at a time that suits you without the need to attend college;
  • Improve your understanding of how to successfully handle complaints;
  • Reduce the risk of complaints.

Course Assessment Method

You will learn:

  • Unit 1 - Principles of Customer Service and Delivery;
  • Unit 2 - Understand Customers;
  • Unit 3 - Understand Employer Organisations.

As part of your registration process for online learning you will have to attend a short induction to provide evidence of your eligibility. You will not have to attend an interview.


Where and When

Customer Service Principles Certificate (VRQ)

View Other Courses

Fee Information

Course Code Study Mode Start Date Under 16 16-18 19+ International
XHHPEAT-18 Flexible Flexible Free N/A Free N/A

Notes About Fees

Fees shown are per year, they are estimated at this stage and will be confirmed at enrolment.

Find out more by speaking to Admissions:

  • For full-time further education courses call 01708 462833
  • For part-time further education courses call 01708 462801
  • For higher education courses, or if you’re an overseas student, call 01708 462801

Notes

  • To find out if you’re entitled to support call Student Services for advice on 01708 462718 ext 2718
  • You don’t have to pay tuition or admin fees if you’re 16-18 and studying a further education funded course.
  • You need to pay higher education course fees each academic year.

Contact the Admissions Team

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2019/20 Prospectus

Havering College Course Guide 2019/20

Ofsted 2016 Report