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Management consultants provide business advice to public, private and not-for-profit organisations. This usually involves helping them solve a challenge of some kind, such as how to grow their business, how to make it more efficient or how to organise and structure itself in a different way. Some specialist consultancies have a particular focus – for example, how to write proposals for new work, or how to change an organisation or how to develop their workforce. Others are more generalist and you could work across several different types of project. Working on client site away from your office is a possibility, while hours are varied and often depend on the project.

Tasks can be varied. You might be involved in conducting research, analysing and interpreting data or be responsible for organising the logistics of the project. As you develop and progress, you might be involved in contributing to report writing which uses statistical evidence to support recommendations and conclusions, or support the creation of slide decks to deliver key messages to clients. You might also become more focused on a particular type of service offering (financial, strategic, operational, etc.) or industry (financial services, public sector, telecommunications etc.).

The minimum duration of this apprenticeship is typically 24 months. You will be required to attend college one day per week.

This is a Level 4 Apprenticeship.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Course Content:

  • Gain understanding of the concept of a lean environment;
  • Learn how to implement a productivity needs analysis;
  • Learn about continuous improvement techniques and the principles and techniques of workplace organisation;
  • Understand what makes an effective team;
  • Understand what makes an effective team leader.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

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2018/19 Prospectus

Havering College Course Guide 2018919

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