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Business ICT

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Management and leadership skills have a major impact on the development, productivity and performance of organisations of all sizes and across all sectors of the economy. Many leaders and managers are innovative, creative, visionary and inspirational and are heavily relied upon to sustain the UK as one of the world’s leading economies.

In today’s fast-moving competitive environment there is a need to continue to drive up the performance of the best and to address weaknesses in management and leadership that are holding back productivity and performance. The average amount of spend per manager per year for development in the UK is far lower than other European countries, particularly within small to medium sized businesses, where fewer staff have management qualifications than in equivalent sized European countries.

The duration of this apprenticeship is generally 18 months.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Course Content:

  • Gain understanding of the concept of a lean environment;
  • Learn how to implement a productivity needs analysis;
  • Learn about continuous improvement techniques and the principles and techniques of workplace organisation;
  • Understand what makes an effective team;
  • Understand what makes an effective team leader.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

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2018/19 Prospectus

Havering College Course Guide 2018919

Ofsted 2016 Report

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