Accessibility Tools

 

Business ICT

Free-Online-Learning-Courses Advanced-Learner-Loans-5 Havering-College-Achievement-Rates-2015

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

A lean organisation provides the greatest customer value with the fewest resources, a philosophy increasingly important in today’s competitive business market. A sound understanding of the concept and benefits of a lean environment, as well as knowledge of business techniques and working in teams, is essential. Our nationally recognised qualification is designed to provide individuals with an appreciation and understanding of some key principles of lean organisation management.

Course Content:

  • Gain understanding of the concept of a lean environment;
  • Learn how to implement a productivity needs analysis;
  • Learn about continuous improvement techniques and the principles and techniques of workplace organisation;
  • Understand what makes an effective team;
  • Understand what makes an effective team leader.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

This is a 12 week course for adults with continuous start dates throughout the year. With guidance and support you'll work online towards achieving a recognised Level 2 qualification, and receive your certificate on completion. Please apply or contact us for further information.

Britain is a culturally diverse nation that respects and values the differences in people. Companies are legally required to follow a set of practises to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect.

Contact the Admissions Team

Please tell us your name
Please enter a valid email address
Invalid Input
Please enter a message
Please confirm
Invalid Input

2020-21 Course Guide

Havering College Course Guide 2020/21

Ofsted 2016 Report