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Hospitality and Catering

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Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace.

The duration of this Apprenticeship is generally 12-18 months.

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace.

The duration of this Apprenticeship is generally 12-18 months.

The Hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, including owner/operators, which make up just under three quarters of employers. The industry is a big employer and contributes around £30bn to the English economy each year.

The aim of this framework is to attract and retain people into Hospitality from a wide range of backgrounds to replace those who leave or retire and provide employers with the skills they need in order to help increase productivity and profitability. Objectives of this framework are to:

  1. Contribute to increasing productivity and performance by ensuring that staff have flexible entry routes at Levels 2 and 3;
  2. Provide a flexible entry route to attract and retain people in the Hospitality industry from under-represented groups, to ensure that the industry represents its customer base;
  3. Provide small businesses with access to a high quality training programme to help their businesses remain profitable;
  4. Contribute towards professionalising career pathways to jobs, training and qualifications into Level 4 and higher to aid retention;
  5. There are currently over 677,000 managers and projections estimate a further 174,000 being required by 2017. Management and leadership skills gaps continue to become more acute despite the fact that over two-thirds of employers are carrying out training of their staff in this area and this Apprenticeship will provide a progression route into management roles.

The duration of this apprenticeship is generally 18 months.

The Hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, including owner/operators, which make up just under three quarters of employers. The industry is a big employer and contributes around £30bn to the English economy each year.

The aim of this framework is to attract and retain people into Hospitality from a wide range of backgrounds to replace those who leave or retire and provide employers with the skills they need in order to help increase productivity and profitability. Objectives of this framework are to:

  1. Contribute to increasing productivity and performance by ensuring that staff have flexible entry routes at Levels 2 and 3;
  2. Provide a flexible entry route to attract and retain people in the Hospitality industry from under-represented groups, to ensure that the industry represents its customer base;
  3. Provide small businesses with access to a high quality training programme to help their businesses remain profitable;
  4. Contribute towards professionalising career pathways to jobs, training and qualifications into Level 4 and higher to aid retention.

The duration of this apprenticeship is generally 12 months.

The Hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, including owner/operators, which make up just under three quarters of employers. The industry is a big employer and contributes around £30bn to the English economy each year.

The aim of this framework is to attract and retain people into Hospitality from a wide range of backgrounds to replace those who leave or retire and provide employers with the skills they need in order to help increase productivity and profitability.

Objectives of this framework are to:

  1. Contribute to increasing productivity and performance by ensuring that staff have flexible entry routes at Levels 2 and 3;
  2. Provide a flexible entry route to attract and retain people in the Hospitality industry from under-represented groups, to ensure that the industry represents its customer base;
  3. Provide small businesses with access to a high quality training programme to help their businesses remain profitable;
  4. Contribute towards professionalising career pathways to jobs, training and qualifications into Level 4 and higher to aid retention.

The duration of this apprenticeship is generally 12 months.

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2017/18 Prospectus

Course Guide 2017/18

Apprenticeships Havering CollegeEuropean Union Structural Investment Fund Havering CollegeDisability ConfidentMatrix Standard Havering CollegeGreater London Authority Havering CollegeStonewall Diversity Champion Havering CollegeArts Council England Artsmark Award Havering College g3Quality Assurance Agency for Higher Education Havering CollegeYouth Employment UK Havering CollegeSTEM Assured Havering CollegeFair Train Gold Standard