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Hospitality and Catering

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This course could be your first step towards a career in catering. It builds a broad foundation for the wider catering industry in which you can build knowledge and practical skills.

Elements include:

  • Customer service skills,
  • Commodities,
  • Basic food preparation and cookery,
  • Food safety,
  • Food service.

This course is designed for people wanting to enter the professional world of catering. The catering industry is very demanding, with long hours spent in a hot environment which requires dedication to reach the top. On this course we prepare students for the demands of the industry by preparing and cooking food for the Jubilee Restaurant which is open to the public. Students on this programme study and work in both the kitchen and restaurant areas and work on additional functions throughout the year. The overarching aim of the programme is to equip learners with the professional skills they require to work towards becoming a chef.

On the City and Guilds Diploma in Professional Cookery you will study different methods of cookery including stewing, braising, roasting, grilling, baking, frying, poaching and steaming, along with a detailed study of the theory of catering. Attached to this programme is the certificate in professional food service and food safety qualifications. The course also provides both theoretical and practical training in front of house skills and food and beverage service. Introduction to the Catering and Hospitality Industry, Food Safety in Catering, Health and Safety Awareness, Legislation in Food and Beverage Service, Understand Menus, Introduction to personal workplace skills, Dealing with Payments, Food and Beverage Skills, Bar Service Skills and Hot Beverage Skills.

Employers recognise the key role customer-facing staff play in determining the quality of the customer experience and in increasing customer loyalty. In an increasingly service-led economy, customer demand for better and more individualised service is set to continue to increase. Therefore there is a need to raise customer service standards and increase the supply of people with customer service skills. Employers across all sectors, regardless of whether their main business is customer service or if they wish to train staff to undertake customer service as part of their job role, need to up skill their current workforce and recruit new staff. Customer service apprenticeships have a major role to play in this by helping employers address the skills gaps and shortages that they are experiencing, and by providing a vehicle for introducing and raising customer service skills in the workplace.

The duration of this Apprenticeship is generally 12-18 months.

The Hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, including owner/operators, which make up just under three quarters of employers. The industry is a big employer and contributes around £30bn to the English economy each year.

The aim of this framework is to attract and retain people into Hospitality from a wide range of backgrounds to replace those who leave or retire and provide employers with the skills they need in order to help increase productivity and profitability.

Objectives of this framework are to:

  1. Contribute to increasing productivity and performance by ensuring that staff have flexible entry routes at Levels 2 and 3;
  2. Provide a flexible entry route to attract and retain people in the Hospitality industry from under-represented groups, to ensure that the industry represents its customer base;
  3. Provide small businesses with access to a high quality training programme to help their businesses remain profitable;
  4. Contribute towards professionalising career pathways to jobs, training and qualifications into Level 4 and higher to aid retention.

The duration of this apprenticeship is generally 12 months.

The Hospitality industry covers hotels, restaurants, pubs, bars and nightclubs, hospitality services, youth/backpacker hostels, holiday centres and self-catering accommodation. It operates across well-known chains and in small businesses, including owner/operators, which make up just under three quarters of employers. The industry is a big employer and contributes around £30bn to the English economy each year.

The aim of this framework is to attract and retain people into Hospitality from a wide range of backgrounds to replace those who leave or retire and provide employers with the skills they need in order to help increase productivity and profitability. Objectives of this framework are to:

  1. Contribute to increasing productivity and performance by ensuring that staff have flexible entry routes at Levels 2 and 3;
  2. Provide a flexible entry route to attract and retain people in the Hospitality industry from under-represented groups, to ensure that the industry represents its customer base;
  3. Provide small businesses with access to a high quality training programme to help their businesses remain profitable;
  4. Contribute towards professionalising career pathways to jobs, training and qualifications into Level 4 and higher to aid retention.

The duration of this apprenticeship is generally 12 months.

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Course Guide 2017/18

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