Working
through my qualification has made me more aware of how much I already
know and do! It has helped to break the stereotype of working in
retail, and I have thoroughly enjoyed working through this course
alongside my colleagues. I am now progressing onto Level 3.
Peter Moore — Store ManagerDebenhams RomfordRecognising
the good value that training delivers, I engaged Havering College to
deliver NVQ Level 2 qualifications in Retail to 23 employees. By
September 2008, Havering College had placed a full-time lecturer – who
also proved to be a mentor, coach and assessor – in the store. Six
months later, 21 members of staff had successfully achieved their
qualification. Not only did staff knowledge and expertise increase, but
there were other benefits. Staff turnover and absenteeism were down and
staff loyalty was up. Feedback on the programme was enthusiastic to say
the least, with one employee saying that it had given her more
confidence and encouraged her to further her education. She was now
looking forward to starting Level 3, with a view to then going on to do
a remote degree in fashion.